Frequently asked questions
Clear answers before you choose or apply.
Understand programs, joining details, the free Surabaya Starter Quest, participant journeys, university routes, Buddy applications, and support before sharing your information.
Questions and answers
Questions people ask before joining
Who is Hallo Indonesia for?
The main audience is international students in Indonesia, including exchange, BIPA, visiting, scholarship, and internship communities. Other adults aged 18+ may join when a program says they are eligible.
Is there a free program I can join first?
Yes. Surabaya Starter Quest is a complete, free, self-guided program with onboarding, four Missions, and a private My Journey space. It has no live event or group attendance requirement.
When does a paid reservation exist?
Only after successful payment. Creating an account or opening checkout does not hold a seat or create a paid reservation.
Can I book Mlaku-Mlaku Nang Suroboyo now?
Yes. Choose the whole Mlaku-Mlaku Nang Suroboyo journey or one adventure while places are open. Your place is confirmed only after successful payment. Check the program page for current dates and availability.
How much is Mlaku-Mlaku Nang Suroboyo?
Join all four Surabaya adventures for USD 90, or choose one complete adventure for USD 25. Paid places are open now; check the program page for current dates and availability.
When are the Mlaku-Mlaku dates?
Check the program page for the current date status. Confirmed dates will appear in My Journey and arrive by email. If they do not work for you, request one move or a full refund within 14 days of the notice.
What happens after payment?
Your confirmed program appears in My Journey with onboarding, dates, announcements, tasks, check-in guidance, attendance, and next actions.
Can universities coordinate a group?
Yes. Universities can request a dedicated group, place students into a mixed cross-campus cohort, or let students register independently.
Can I become a Buddy if my English is not perfect?
Yes. Choose the conversation level that honestly reflects your ability. Program Studio reviews language fit against each program need.